Session 9

Health systems regeneration

A whole-system approach to improve quality of care

Organised by the Athens Quality of Care and Patient Safety Office, World Health Organization Regional Office for Europe

Health systems are facing unprecedented challenges, while the UN Agenda 2030 is lagging. In the turmoil of evolving population needs and expectations, underpinned by ageing societies and highly complex political contexts, health systems are in need of regeneration.  

To achieve Universal Health Coverage, a path of renewal grounded in ensuring quality of care is underway in the WHO European Region. By consolidating measures that have proved to be effective and embracing innovative solutions, WHO is helping to drive health system reforms with a focus on a whole-system approach to quality of care. Building on people-centred, effective, and safe care, a systemic approach to quality of care emphasises equity, efficiency, access, and timeliness. Adequate governance, financing, and an empowered workforce are key for successful quality of care. Outcome measurements, supported by a digital, data-driven, and learning culture, work as catalysts, aligning all stakeholders on what really matters to people. This renewed quality of care approach can restore health systems and create an environment where all people thrive.